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DXING WhatsApp Cloud

Comprehensive User Documentation to Streamline Your WhatsApp Communication

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1. Introduction

Hi Dxer! Welcome to the DXING WhatsApp Platform!
This platform helps businesses manage WhatsApp-based communications effectively. Unlock the full potential of WhatsApp communication with DXING the ultimate solution for businesses looking to simplify, automate, and scale messaging operations. you can connect with customers, boost engagement, and drive business growth all from a single, user-friendly platform Take control of your WhatsApp communications today and experience seamless messaging like never before!

What We Offer:

  • ✅ Effortless Campaign Management:

    Launch, schedule, and automate messaging campaigns to reach your audience effectively.

  • ✅ Dynamic Message Templates:

    Save time with reusable templates, ensuring consistent and professional communication.

  • ✅ Seamless Contact Management:

    Organize, segment, and manage your recipient lists with ease.

  • ✅ Real-Time Insights:

    Track and analyze incoming and outgoing messages for better decision-making.

  • ✅ Powerful Automation Tools:

    Automate repetitive tasks like follow-ups and reminders to improve efficiency.

  • ✅ WhatsApp Group Management:

    Simplify group communication by managing and broadcasting messages at scale.

2. Getting Started

Step 1: Register or Login

Follow the steps below to quickly get started with the platform. Quick Onboarding in less than 5 minutes.

Create an Account
  1. Visit the Registration Page
  2. Use Google Register for a faster experience.
  3. Or enter your Business Name, email address, and create a secure password.
  4. Verify your email by clicking the link sent to your inbox.
Login Options

Login using your registered email and password, or Google Login for a faster and seamless experience.

3. Dashboard Overview

This dashboard provides a comprehensive overview of messaging and campaign activities for the DXING platform. It is designed to visually summarize key metrics and activities with a clean and organized layout.

Dashboard Overview

Key Features

Top Bar

  • Create QR Code for whatsapp Profiles
  • Watch Dxing Tutorial videos
  • List Of Queue, Pending Messages
  • Displays the current date and time for quick reference.
  • Status and Help Link
  • Includes a subscription status indicator with a valid till date for tracking active usage.

Metrics Summary

  • Sent Messages: Displays the total count of messages successfully sent.
  • Failed Messages: Highlights messages that failed to send.
  • Received Messages: Shows the total count of received messages.
  • API Messages: Indicates API usage for messaging.
  • Message Success Rate: Success rate and failure rate.
  • Campaigns: Summarizes total campaigns and active/scheduled campaigns.
  • Contacts: Displays the number of contacts currently managed.
  • Actions: Shows Number of actions used out of a possible.
  • Linked Devices: Indicates the number of devices linked to the system.

Graphical Representation

  • 7-Day Activity Chart:
    • Displays trends for "WA Sent" (green), "WA Received" (blue), and "Actions" (orange).
    • Provides a clear view of messaging activity peaks, such as WA Sent messages and WA Received messages.

Navigation Sidebar

  • Links for managing different sections:
    • Linked Device
    • Templates
    • Campaigns
    • Outgoing and Incoming messages
    • Contacts
    • Tools (API Keys, Webhooks, Actions)
    • Logout button for secure sign-out.

5. Creating a Template

Step 1: Access the Templates Section

1. Navigate to the left sidebar.

2. Click on "Templates" under the Dashboard section.

Access Templates Section

Step 2: Add a New Template

1. On the top-right corner, click the blue "Add Template" button.

2. A modal window will appear for adding your new template.

Step 3: Fill in Template Details

1. Enter the following details in the template form:

  • Name: Enter a descriptive name for the template (e.g., Announcement).
  • Format: Add the message template format with text and shortcodes.

    • Use placeholders like: {{contact.name}}, {{contact.number}}, {{group.name}}, {{date.now}}, {{date.time}}, {{unsubscribe.command}}.

    • Example usage in a message template for Bulk Group Chat:

      Hi {{contact.name}}, your number {{contact.number}} has been added to the group {{group.name}}. Today's date is {{date.now}} at {{date.time}}

  • Spintax (Optional): Add variations using Spintax syntax. Example: Tom is a {good|bad} cat.

Instructions for Using Placeholders for Excel Chat

You can use placeholders to dynamically replace values in your templates based on the data from your Excel file. Follow the steps below to use the placeholder {{custom.Name}} and others.

  1. Ensure your Excel file contains a header named Name. For example:
    phone Name Discount
    1234567890 John Doe 25%
    9876543210 Jane Smith 50%
  2. Use the placeholder {{custom.Name}} in your message template. For example: 
                        Hi {{custom.Name}},  Get Attractive Discount {{custom.Discount}} On your Next Purchase.
  3. When the template is processed, the placeholders will be replaced with actual values from the Excel file. For instance:
    • Hi John Doe,Get Attractive Discount 25% On your Next Purchase.
    • Hi Jane Smith,Get Attractive Discount 50% On your Next Purchase.
  4. Make sure the placeholder matches the Excel header exactly (case-sensitive). If the header is "Name" use {{custom.Name}}. If the header is "Discount" use {{custom.Discount}}

Use placeholders for other fields by replacing "Name" with the respective Excel header name, like: {{custom.Name}}, {{custom.Discount}}, etc.

Please note: Placeholders are case-sensitive. A mismatch like {{custom.name}} instead of {{custom.Name}} will not work

Step 4: Submit the Template

1. Once the Name and Format fields are filled, click the green "Submit" button.

2. Your template will be saved and appear in the Templates List.

Tips:
  • Use Shortcodes to personalize messages dynamically with contact details.
  • Use Spintax to make templates more dynamic and less repetitive.

6. Managing Campaigns

The DXING platform allows you to create and manage different types of campaigns to send messages effectively. Follow the guide below to use the 4 campaign types:

campaign

1. Quick Chat

Quick Chat allows you to send an instant message to a phone number or group.

  1. Go to the Campaigns section.
  2. Click on the Quick button at the top-right.
  3. Fill in the details:
    • Enter Phone or Group Address.
    • Select the Account and type your Message.
    • Optional: Set Priority and Shortener options.
  4. Click the green Send button.
Quick Chat

2. Group Bulk Chat

Group Bulk Chat allows you to send messages to multiple numbers or groups.

  1. Go to the Campaigns section.
  2. Click on the Group Chat button.
  3. Enter the following details:
    • Campaign Name and Numbers or Group Addresses.
    • Select the Account and Contact Groups.
    • Optional: Use Shortener or Templates.
  4. Click the green Bulk Send button.
Group Bulk Chat

3. Scheduled Chat

Schedule messages to be sent at a specific date and time.

  1. Go to the Campaigns section.
  2. Click on the Scheduled button.
  3. Fill in the form:
    • Enter the Name and set the Schedule Date and Time.
    • Add Numbers or Group Addresses.
    • Optional: Use Templates or configure Repeat Days.
  4. Click the green Submit button.
Scheduled Chat

4. Excel Bulk Chat

Send messages in bulk using an Excel file upload.

  1. Go to the Campaigns section.
  2. Click on the Excel Chat button.
  3. Steps:
    • Enter the Campaign Name.
    • Upload the Excel File with contact details.
    • Select Account, configure Shortener and Template.
  4. Click the green Send button.
Excel Bulk Chat
Key Features:
  • Use Shortener to simplify URLs in your messages.
  • Leverage Templates for consistent message formatting.
  • Customize Message Types (Text or Media) for better engagement.

7. WhatsApp Groups

Step 1: Access the "WA Groups" Section

1. Navigate to the **left sidebar** of your dashboard.

2. Click on the "WA Groups" section to open the group management page.

Access WA Groups

Step 2: Fetch Groups

1. On the top-right corner, click the green "Fetch Groups" button.

2. This will load all the WhatsApp groups linked to your account.

Step 3: View Group Information

The table will display group details such as:

  • Name: The group’s name.
  • Account: The WhatsApp account linked to the group.
  • Group Address: A unique group address (e.g., 120363358282160099@g.us).

Step 4: Copy Group Address

1. Locate the group you want to export contacts for.

2. Click on the "Copy Group Address" icon to copy the unique group address.

Step 5: Export Group Contacts

1. Click the green "Export Group Contacts" icon next to the group name.

2. This will prepare and download a file containing all group contacts.

Summary:
  • Use "Fetch Groups" to load WhatsApp groups.
  • Copy Group Address for easy access.
  • Export Group Contacts to download contact details.

AutoChat

1. From the main menu, click "AutoChat".

2. Create QR Code for AutoChat (Optional)

If needed, click "Create QR CODE" to generate a QR code for AutoChat.

Create QR Code

3. Configure Auto Reply

Click "Auto Reply" to begin creating your automatic reply actions.

Auto Reply Configuration

Step-by-Step Guide to Configuring Auto Reply:

  1. Enter Name for Your Action: Provide a descriptive name for your action, e.g., "Welcome Message".
  2. Set the Source: Select WHATSAPP from the dropdown menu.
  3. Choose Match Type: Select how the system identifies the trigger in the message. Options include:
    • Exact (Case Insensitive): Triggers regardless of letter case.
    • Exact (Case Sensitive): Triggers only if case matches.
    • Contains the Keywords: Triggers if the message contains specified keywords.
    • Regular Expression (Regex): Use advanced matching with regex patterns.
    • None: No specific match type; manual trigger.
  4. Select the Account: Choose the WhatsApp account from the list, e.g., +919895123456.
  5. Set Priority Options:
    • YES (High Priority - Individual Only): Messages are sent immediately via the WhatsApp server for faster delivery. Delivered only to individuals, not groups.
    • NO (Standard Priority - Individuals & Groups): Messages follow a standard delivery queue and are delivered to both individuals and groups.
  6. Define the Trigger: Enter keywords or phrases that will trigger the reply, e.g., "hello", "hi", "Offer".
  7. Compose the Reply: Write your response message and use supported shortcodes like:
    • {{phone}}: Inserts the recipient's phone number.
    • {{message}}: Includes the original message text.
    • {{date.now}}: Adds the current date.
    • {{date.time}}: Adds the current time.
  8. Submit Your Action: Once all details are entered, click "Submit" to save your Auto Reply action.
Important Notes:
  • Autochat will run whenever the Trigger Keyword is sent.
  • Chat flows can be created using trigger keywords.
  • AutoChat only works when "Received Chat" is enabled on accounts on the linked device.

WhatsApp Text Formatting Guide

1. Basic WhatsApp Formatting

WhatsApp allows simple text formatting using special characters. Below are the available options:

  • Bold: Enclose text with *. Example: *This is bold* → This is bold
  • Italic: Enclose text with _. Example: _This is italic_ → This is italic
  • Strikethrough: Enclose text with ~. Example: ~This is strikethrough~ → This is strikethrough
  • Monospace: Enclose text with ```. Example: `This is monospace` This is monospace

2. Combining Formatting

You can combine multiple formatting styles. Example:

*_Bold and Italic_*

Output: Bold and Italic

3. Lists Formatting

Create lists using numbers, bullets, or fancy symbols:

Numbered List

1. First Item
2. Second Item
3. Third Item
4. Fourth Item
Bullet List
 Item 1
 Item 2
• Item 3
Fancy Bullet List

➤ First point
 Second point
★ Starred point
✅ Checklist point

4. Stylish Text with Fancy Fonts

Use third-party tools like Glyphy to create stylish text.

          
  • 🅳🆇🅸🅽🅶: 🆇🅸🅽🅶
    • 
      
  • 𝔉𝔯𝔞: 𝔨𝔲
    • 
      
  • 🅑🅛🅓: 🅑🅛🅓
    •

5. Emojis for Stylish Formatting

Add emojis to enhance your messages:


🎉 Welcome to the event!
✅ Step 1: Register
✅ Step 2: Join the group
 Step 3: Enjoy!

6. Text Effects Using Repetition or Patterns

Get creative with repetition and patterns:

Wave Effect:
H e l l o   W o r l d
Emoji Surround:
🌟 Hello

7. Creative Designs

Use emojis or symbols for decorative designs:


    ━━━━━━━━━━━━━━━━
    ✨ Special Announcement ✨
    ━━━━━━━━━━━━━━━━━

8. Quotes and Code Blocks

Highlight text using blockquotes or code blocks:

Blockquote:
> This is a quoted text.
Hello, how are you?

I'm good, thank you!

Code Block:
`print("Hello World")`

With these tips, you can make your WhatsApp messages more engaging and stylish. Experiment with different styles and combinations!

10. Contact Management

Step 1: Open the Contact Management Section

  1. Click on Contacts in the main menu.
  2. From the submenu, click on Groups.
Contacts Section Screenshot

Step 2: Create a Group

  1. Click the Add Group button.
  2. In the pop-up, type the name of the group (e.g., Customer).
  3. Click the Submit button to save the group.

Note: After adding the group, note the Group ID from the group list (e.g., 378).

Create Group Screenshot

Step 3: Access the Contact List

Click on the Contacts List button to manage your contact entries.

Contact List Screenshot

Step 4: Import Contacts

  1. Click on Import Contacts to upload a batch of contacts.
  2. Follow these instructions for the Excel file:
    • First Column (Mandatory): Enter phone numbers in E.164 format (e.g., +971501234567) or local format (e.g., 9876543210). or Group Address (e.g., 12345678928382@g.us)
    • Second Column (Mandatory): Enter the corresponding Group IDs for the contacts. Use commas to separate multiple group IDs (e.g., 1,2,3).
    • Third Column (Optional): Enter contact names or leave blank if names are unavailable.
  3. Click Choose File to upload the prepared Excel file.
  4. Click Submit to import contacts into the system.
Import Contacts Screenshot

Sample Contact Excel File

phone group ID name
+971501234567 786 John Doe
9876543210 154,345 Jane Smith
+123456789 453 Customer
12345678912345678@g.us 623 Family Group
Important Notes:
  • Ensure the Excel file is in .xlsx or .xls format.
  • Group IDs must match those in your system (refer to Step 2 for Group ID retrieval).
  • Excel Header Must in lowercase like : "phone"
  • Names are optional but recommended for better contact identification.

11. WooCommerce Plugin

Step 1: Download WooCommerce Plugin

Contacts Section Screenshot

Step 2: Install a Plugin in WordPress

  • Step 1: Log in to WordPress Admin - Go to yourwebsite.com/wp-admin and log in with your credentials.
  • Step 2: Navigate to Plugins - In the left sidebar, go to Plugins > Add New.
  • Step 3: Upload Plugin - upload the Dxing plugin.
  • Step 4: Install the Plugin - Click on the Install Now button next to your chosen plugin.
  • Step 5: Activate the Plugin - Once installed, click on the Activate button to start using the plugin.
  • Step 6: Configure the Plugin (Optional) - You can find settings under Settings -> Dxing.

Key Features

  • Notify sellers about new orders placed.
  • Update buyers on their order status and any changes made.
  • Support for all WooCommerce order statuses.
  • Customizable Message content for different order stages.
  • Integration with a variety of third-party plugins for an enriched experience.
  • Customizable Message Tags: [shop_name], [order_id], [order_amount], [order_status], [order_product], [payment_method], [bank_details], [billing_first_name], [billing_last_name], [billing_phone], [billing_email], [billing_company], [billing_address], [billing_country], [billing_city], [billing_state], [billing_postcode].

Compatibility with Third-Party Plugins

Our solution supports integration with a wide range of third-party plugins, enhancing its capabilities to provide seamless notifications for your customers.

Multivendor Plugins

  • WooCommerce Product Vendors
  • MultivendorX (formerly WC Marketplace)
  • WC Vendors Marketplace
  • WooCommerce Multivendor Marketplace (WCFM Marketplace)
  • Dokan
  • YITH WooCommerce Multi Vendor

Reservation, Booking, and Appointment Plugins

  • Five Star Restaurant Reservations
  • Booking Calendar | Appointment Booking | BookIt
  • Quick Restaurant Reservations
  • LatePoint – Appointment Booking & Reservation
  • FAT Service Booking

Membership Plugins

  • ARMember – Membership Plugin
  • MemberMouse
  • MemberPress
  • S2Members
  • Simple Membership

CRM Plugins

  • Jetpack CRM
  • Groundhogg CRM
  • Fluent CRM
  • WP ERP CRM

Form Plugins

  • Contact Form 7

Additional Plugin Compatibility

  • Custom Order Status for WooCommerce
  • Custom Order Statuses for WooCommerce
  • Ni WooCommerce Custom Order Status
  • Ultimate Member – User Profile, User Registration, Login & Membership Plugin
  • Members – Membership & User Role Editor Plugin
  • Paid Memberships Pro

12. Integrate Hook with Zapier

Zapier allows you to connect WhatsApp webhook events to various apps like Google Sheets, Slack, Email, CRMs, etc.

Step 1: Create a Zap in Zapier

  1. Log in to Zapier.
  2. Click "Create a Zap".
  3. Choose Webhook as the Trigger App.
  4. Search for "Webhooks by Zapier".
  5. Select "Catch Hook" as the event.
  6. Click "Continue".

Step 2: Get Zapier Webhook URL

After selecting "Catch Hook", Zapier will provide a Webhook URL, e.g.,

https://hooks.zapier.com/hooks/catch/1234567/abcd12/

Copy this Zapier Webhook URL.

Step 3: Configure the Hook Action in Your WhatsApp System

  1. Go to Your Hook Action Page (like in the screenshot).
  2. In the "Link Structure" field, replace the existing URL with the Zapier Webhook URL:
https://hooks.zapier.com/hooks/catch/1234567/abcd12/?phone={{phone}}&message={{message}}&time={{date.now}}

Click "Submit" to save.

Step 4: Test the Hook

  1. Send a WhatsApp message to trigger the hook.
  2. In Zapier, click "Test Trigger".
  3. Zapier should receive a request with details like:
{
  "phone": "+1234567890",
  "message": "Hello!",
  "time": "2025-03-16 10:30:00"
}

Click "Continue" if everything looks correct.

Step 5: Choose an Action in Zapier

Now, decide what you want to do with the received WhatsApp message:

  • Google Sheets → Store messages in a spreadsheet.
  • Slack → Send a notification to a Slack channel.
  • Email → Send an email alert when a message is received.
  • CRM → Log messages in a CRM (e.g., HubSpot, Salesforce).
  1. Click "Choose an Action".
  2. Select an app (e.g., Google Sheets).
  3. Map the received data (e.g., {{phone}} → Column A, {{message}} → Column B).
  4. Click "Continue" and "Publish Zap".

What Happens Next?

  • ✅ When a new WhatsApp message is received, your system sends it to Zapier.
  • ✅ Zapier processes the message and sends it to the chosen app (Google Sheets, Slack, CRM, etc.).
  • ✅ You automate WhatsApp message handling without writing custom code.

Troubleshooting Questions

1. How to Subscribe New Plan and Renew?

Answer: Follow these steps to subscribe or renew your plan:

  • Go to the Packages section in the Footer Menu.
  • Select a suitable subscription plan that fits your requirements.
  • Complete the payment via Online or Offline payment methods.

Once the payment is confirmed, your subscription will be activated or renewed.

2. Campaign Not Running?

Answer: Check the following:

  • Ensure your Linked Device account is connected on the WhatsApp app.
  • Verify the account is correctly synced on the DXING Dashboard.

If issues persist, contact support.

3. Campaign Failed Continuously?

Answer: Follow these steps to resolve the issue:

  • Disconnect the linked device from the WhatsApp app.
  • Relink the WhatsApp account in the DXING Dashboard.

After relinking, restart your campaign to verify functionality.

4. How to Pause or Stop a Campaign?

Answer: Follow these steps to pause or stop a running campaign:

  • Go to the Campaign section from the menu to view the list of all campaigns.
  • Locate the campaign you want to pause or stop.
  • From Options Use the Pause button to temporarily stop the campaign or the Start button to resume it.

Pausing campaigns is useful to manage ongoing processes effectively.

5. I can't export numbers in some groups?

Answer: Follow these steps to resolve the issue:

  • Check if you are a group admin only.
  • Check if there are any new messages in the group currently, then try fetching again.

6. I'm not receiving incoming messages?

Answer: Follow these steps to resolve the issue:

  • Go to the Linked Device section.
  • Edit the WhatsApp Account Options.
  • Enable the "Received Chat" option.

Once enabled, incoming messages should appear on your dashboard.

7. How to adjust the time between messages?

Answer: Follow these steps to set the time interval between messages:

  • Go to the Linked Device section.
  • Select the WhatsApp Account you want to configure.
  • Click Edit Account to access the account options.
  • Set a suitable Random Interval by entering the minimum and maximum time in seconds between messages.

Save the changes, and the time interval will be applied to outgoing messages.

8. Auto replay actions not working?

Answer: Follow these steps to resolve the issue:

  • Go to the Linked Device section.
  • Edit the WhatsApp Account Options.
  • Enable the "Received Chat" option.

Once enabled, auto-reply actions will start functioning properly.

9. The messages I receive are marked as "Read" with a double blue tick in the WhatsApp APP. What to do to fix this?

Answer: If you have enabled Received Chat, the system automatically reads the messages you receive and provides auto-reply if necessary. Follow these steps to fix this:

  • Go to the Linked Devices section.
  • Edit the WhatsApp Account Options.
  • Disable the "Received Chat" option.

Note: Disabling Received Chat will stop auto-replies. Enable it only if auto-reply is required.

10. What to do if your WhatsApp number is banned?

Answer: WhatsApp can ban you temporarily or permanently for violating its policies. Follow these steps to resolve the issue:

  • A temporary ban can last for 24 hours. Wait for the ban period to be lifted.
  • After the ban is lifted, uninstall WhatsApp immediately from your phone.
  • If possible, use the latest version of WhatsApp on a new phone.
  • Do not send messages to unknown numbers for at least three days.
  • Resume messaging in a safe and compliant manner.

Following these steps will help you reduce the risk of being banned again.

11. How secure is messaging through Dxing Dashboard?

Answer: Messaging through Dxing Dashboard is highly secure. Here’s why:

  • We are 100% compliant with WhatsApp policies.
  • Your messages remain end-to-end encrypted, ensuring complete privacy.
  • We do not access or use your data for any commercial purposes.
  • Privacy is extremely important to us, and we take every step to protect your information.

Rest assured, your data and communication are safe with Dxing Dashboard. Terms of Service , Privacy Policy

We only provide a tool to manage your WhatsApp messages comfortably. Not only that, but if you want to use WhatsApp Cloud API, we will convert you. Visit: Start your WhatsApp Cloud API free trial

Support

We are available 24 hours a day, 7 days a week. If you need any assistance, please:

  • Send us a WhatsApp message at +91 9895101243 .
  • Or give us a call, we are just a call away.

Dear Dxer, thank you for taking the time to read this document. You are the most important.